Shipment Policy
Effective Date: January 17, 2025
At Shimmer Pearl Jewel, we understand that timely and reliable shipping is important to our customers. This Shipment Policy outlines our shipping procedures, costs, and delivery times to ensure you have the best experience when ordering from us.
1. Order Processing Time
Orders are typically processed within 1-2 business days from the date of purchase. Please note that business days do not include weekends or public holidays. During peak periods, such as holidays, processing times may be slightly longer, but we will do our best to fulfill orders as quickly as possible.
Once your order has been processed, you will receive a shipping confirmation email with tracking information, so you can track your package from our warehouse to your doorstep.
2. Shipping Methods
We offer a variety of shipping options to accommodate our customers’ needs:
- Standard Shipping: Our standard shipping method typically takes 5-7 business days within the United States.
- Expedited Shipping: For faster delivery, we offer expedited shipping with delivery times of 2-3 business days.
- International Shipping: We also ship internationally. International shipping times vary depending on the destination, typically ranging from 7-14 business days.
Please note that shipping times are estimates and are not guaranteed, as delays may occur due to external factors, such as weather conditions, customs, or carrier-related issues.
3. Shipping Rates
Shipping rates are calculated based on the weight, size, and destination of your order. You can view the estimated shipping costs during the checkout process before finalizing your purchase. We offer free standard shipping on all orders within the United States.
For international orders, shipping fees will be calculated at checkout, and you will be responsible for any customs duties or import taxes levied by your country’s authorities.
4. Tracking Your Order
Once your order has shipped, we will provide you with a tracking number. You can track the status of your shipment using the provided tracking link. If you have any questions or issues with your shipment, please do not hesitate to contact us.
5. Delivery Issues
While we strive to ensure your order arrives promptly, Shimmer Pearl Jewel is not responsible for delays caused by the carrier or customs, especially for international shipments. If your package is delayed or lost during transit, please contact the carrier directly or reach out to our customer service team, and we will assist you in filing a claim or resolving the issue.
6. Shipping to P.O. Boxes and APO/FPO Addresses
We are happy to ship to P.O. Boxes, military addresses (APO/FPO), and U.S. territories. Please ensure that your shipping address is complete and accurate, including the correct postal code and contact number, to avoid any delays.
7. Shipping Restrictions
Some items may be restricted from shipping to certain locations due to size, weight, or customs regulations. If there are any issues with your shipping address, we will notify you promptly and offer alternative solutions.
8. Order Changes and Cancellations
Once an order has been processed and shipped, we are unable to make any changes to the shipping address or cancel the order. Please make sure your order details are correct before completing the checkout process.
9. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us immediately. We will initiate an investigation with the carrier and do everything we can to resolve the issue. Depending on the circumstances, we may offer a replacement or refund for the damaged or lost items.
10. International Shipments
For international orders, please note that you are responsible for any customs duties, taxes, or import fees that may be imposed by your country. Shimmer Pearl Jewel is not liable for these charges and cannot predict their amount. Please check with your local customs office for more information on any potential fees or restrictions.
11. Contact Us
For any questions or concerns regarding shipping, please contact us at:
Shimmer Pearl Jewel
Street: 1130 Blue Wing Ter Upper Marlboro, Maryland(MD), 20774
Hotline: (240) 206-8216
Email: info@shimmerpearljewel.com
