Refund and Returns Policy

At Shimmer Pearl Jewel, we want you to be completely satisfied with your purchase.

Returns:

• You can return any product within 30 days of receiving your order, provided the item is unused and in its original packaging.
• To initiate a return, please contact us at Info@shimmerpearljewel.com. Include your order number and reason for return.
• Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.

Refunds:

• Approved refunds will be processed back to your original payment method within 5-10 business days.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange, please contact us at Info@shimmerpearljewel.com.