Refund and Returns Policy

Effective Date: January 17, 2025

At ShimmerPearlJewel, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy to ensure your peace of mind. Please review the following details to understand how returns and refunds work with us.

1. Return Eligibility

You may return items purchased from ShimmerPearlJewel within 30 days of receiving the order. To be eligible for a return, your item must be:

  • In new, unused, and unworn condition.
  • In its original packaging, including all tags, boxes, and documentation.
  • Not a customized or engraved piece, unless there is a defect.

2. Non-Returnable Items

Certain items are not eligible for returns. These include:

  • Custom-made, personalized, or engraved items.
  • Sale or clearance items, unless defective or damaged upon arrival.
  • Gift cards and other non-returnable products.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at Info@shimmerpearljewel.com or call (240) 206-8216 to request a return authorization.
  2. Return Instructions: After receiving your return authorization, we will provide instructions for returning your item, including the return address and any necessary forms.
  3. Shipping: Pack the item securely in its original packaging and ship it back to us. You will be responsible for return shipping costs unless the item is defective or damaged.
  4. Processing: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility requirements. We will process your return or exchange within 7-10 business days.

4. Refunds

Once your return is approved, we will issue a refund to the original payment method. Please note:

  • Refunds may take 5-7 business days to appear on your account, depending on your payment provider.
  • The original shipping cost is non-refundable, unless the return is due to a mistake on our part or a defective product.
  • If the item is returned in a condition that does not meet our eligibility criteria (such as being worn or damaged), we may decline the return or apply a restocking fee.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team. We will guide you through the exchange process. You may be responsible for the cost of shipping the exchanged item back to us, depending on the reason for the exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Info@shimmerpearljewel.com or call (240) 206-8216. We will provide instructions for returning the item and issue a full refund or exchange. You must report damaged or defective items within 7 days of receiving the order.

7. Shipping Costs

Customers are responsible for paying for return shipping costs, except in cases where the item is damaged, defective, or the wrong item was shipped. We recommend using a trackable shipping service for returns. We cannot guarantee that we will receive your returned item if it is lost in transit.

8. Gift Returns

If you received your purchase as a gift, you may return it for a store credit or exchange. The return process is the same, but the refund will be issued as store credit instead of a direct refund to the original payment method.

9. Contact Us

If you have any questions or concerns about our refund and return policy, please reach out to us:

We strive to provide the best possible shopping experience, and we are here to help resolve any issues you may have with your purchase.