Sales Policy

Effective Date: January 17, 2025

At ShimmerPearlJewel, we strive to provide a smooth and enjoyable shopping experience for all our customers. This Sales Policy outlines the terms under which we sell products and how we handle customer orders. By making a purchase on our website, you agree to the following sales terms and conditions.

1. Product Availability

All products listed on our website are subject to availability. While we strive to keep our inventory updated, there may be instances where certain items are out of stock. In such cases, we will notify you promptly and offer an alternative product, backorder option, or a full refund. We reserve the right to limit the quantity of any item in your order.

2. Pricing

All prices displayed on our website are in US dollars and are subject to change without prior notice. Prices may vary based on market conditions, promotions, or new collections. Any applicable taxes, shipping charges, or other fees will be added to the final price at checkout.

3. Sales Tax

Sales tax is applicable based on the shipping address and will be calculated at checkout. The tax rate will vary according to the state or region where the item is being shipped. If you are exempt from paying sales tax, please provide the necessary documentation to support your exemption request.

4. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation via email. This confirmation will include details about the products ordered, your billing and shipping address, and the total amount charged. If there are any issues with your order, we will reach out to you as soon as possible to resolve them.

5. Order Cancellations

Orders can be canceled before they are processed for shipment. Once an order is in the shipping process, it cannot be canceled. If you wish to cancel an order, please contact us immediately at Info@shimmerpearljewel.com or call (240) 206-8216. Our team will assist you with the cancellation process if the request is made before shipment.

6. Promotions and Discounts

ShimmerPearlJewel may offer promotions, sales, or discounts from time to time. These offers are valid for a limited period and may be subject to terms and conditions. Discounts or promotional codes cannot be combined unless explicitly stated. The discount will only be applicable to eligible products.

7. Custom Orders

For custom-designed or personalized jewelry, please note that these products are final sale and non-returnable unless there is a manufacturing defect or error. We will work closely with you to ensure that your custom order meets your specifications before production begins.

8. Customer Support

If you have any questions or issues with your order, our customer support team is always ready to assist. Please feel free to contact us via email or phone, and we will do our best to resolve your inquiry promptly.

9. Changes to Sales Policy

We may update or modify this Sales Policy from time to time. Any changes will be posted on our website, and the “Effective Date” will be updated accordingly. We encourage you to review the policy regularly.

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